When does a custom integration make sense?
When a native connector or an automation platform cannot do the job reliably. We check those first, because they are cheaper to run and easier to maintain. Custom code is the right answer when the data model, the volume, or the business rules need it, and we tell you which case you are in during the roadmap.
Do you build AI into integrations?
Where it removes repeated work that needs judgment rather than just rules: reading and routing a request, drafting a first version, pulling facts out of a document. Consequential decisions stay with your team, every AI step is measurable, and we are not an AI agency; it is one tool inside integration and automation work.
How are security and reliability handled?
Credentials are scoped to what the connection needs and owned by you. Every custom integration validates data on the way in, logs what moves, and alerts someone when something fails. For native integrations, validation, logging, and alerts depend on what the connector offers. We test custom integrations with bad data, duplicate events, and downtime before launch, because those are the conditions under which integrations break.
What determines the scope of an integration?
The number of systems, the number of records and fields that move, whether data flows one way or both, and how the business rules handle disagreement. We map all of that in discovery and scope the first phase to one useful connection. Later connections are your call, made with the first one running.
Who monitors failures after launch?
That is agreed in handover, and it depends on your team. If you have in-house technical staff, we document the monitoring and hand it to them. If you do not, we strongly recommend a small maintenance and support engagement, because connected platforms change and someone has to be watching.
What happens when a connected platform changes its API?
Connected platforms change their APIs, and those changes can require updates to an integration. Our custom integrations include logging and alerts to help make failures visible. API updates can be handled within an ongoing support retainer when there is enough time available. Larger changes are not automatically included in the retainer.
What information and access do you need to start?
The people who own the systems involved, admin or API access to those systems, and examples of the records that have to move. The rest, including the rules for when systems disagree, gets worked out in discovery.